Our client is a leading Water Treatment Company that is now recruiting for a Water Hygiene Business Development Manager to cover the Midlands.
Responsible for ensuring that client's needs are met
Ensuring the customer experience meets their expectations with regards to service levels, quality, timeliness of service delivery and cost.
Advising remediation advice to customers to manage/ resolve the risk when failures occur and manage through to resolution.
Account Manage a customer portfolio and maximise the up sale opportunities
Monitor day to day contract delivery of on your customer portfolio to maintain a healthy Gross Margin on contract performance.
Managing the financial performance on all your customer accounts and ensure they are balanced.
Manage and own clients issues and complaints through to resolution.
Maintain and ensure compliance with all policies, procedures and standards
Monitor performance of contract delivery
Ensure payments are made and revenue collected to balance accounts
Ensure KPIs & SLAs are adhered to as well as customer expectations being met
Reporting of any issues / complaints or discrepancies engaging with all organisations to ensure resolution in a timely manner.
Working collaboratively with the wider Water Hygiene team to drive a successful and compliant business
Understand and improve performance against standards set internally, externally and by clients and competitors
Manage and provide timely feedback to the management team.
Deliver accurate measures and findings to the management team to assist with decision making for the future
Build and maintain effective relationships with both internal and external stakeholders to a trusting relationship with clients and potential clients
Candidates will have the following experience
Good knowledge of operational H&S
Strong communication skills to build strong relationships at all levels both internally and externally.
Good knowledge of processes with understanding of why decisions are being made
A wide knowledge of the water hygiene industry and the regulatory, statutory and legal obligations that need to be adhered to
Understanding of company KPI's and regulatory targets that are relevant to Water Hygiene
A detailed knowledge of Water Hygiene
Knowledge and compliance to audit processes
Ability to identify and apply industry standards
A technical understanding of both water and waste water assets and the processes to design, construct and adopt these to the corrected standards
Water Hygiene Hot and Cold Water Systems
Legionella management Qualifications/ experience
Water Treatment/ Cooling Towers
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